After a minute of browsing through the different areas of the home page I noticed that the list of chat messages was growing in the pop up window and it seemed the person on the other side of that window had made some keen observation about my visit. The message started with a brief “Welcome to my site…please ask any question” and noted the fact that I visited via a link from a specific site and proceeded to ask how my website research was going and about the weather in my city. Although, our conversation was short (I ended the chat with “Thanks, I am just visiting”), it made me think about how useful a live chat tool is in helping to convert potential website visitors into customers.
Live chat is a must have feature for any businesses because if you have products or services to offer and you are available to chat then it is like having a storefront where your customer can ask you questions in real-time. Thus, I am integrating the live chat tool created by ClickDesk to my website. If you are interested in integrating a live chat feature to your website send me an email or better yet visit my website and we can chat about how you can do the same.
Thanks for visiting!